Privacy Policy

1 Introduction

Welcome to BDTK9. When you use our website or mobile app, we collect certain information — this is necessary to provide our services. This privacy policy clearly explains what data we collect, why we collect it, and where it goes.

BDTK9 believes privacy is a fundamental right. Every process we have is designed to keep your data secure and under your control. This policy applies to all BDTK9 services — website, mobile app, and any other digital channel.

2 Data Collection

BDTK9 collects two types of data — information you provide directly, and data generated automatically as you use the platform.

Information you provide directly:

• Name, email address, mobile number, and date of birth (collected at registration)
• National ID or passport details for identity verification
• Payment details — such as Mobile Banking/Nagad numbers (fully encrypted)
• Messages and complaints submitted via support tickets
• Data related to promotion participation

What is collected automatically:

• IP address and device information (operating system, browser)
• Session logs — when you logged in, which pages you visited
• Betting & Gaming History
• Usage patterns via cookies and tracking pixels
• Location data (used solely for geo-restriction verification)

3 Data Usage

BDTK9 uses your data only for specific, legitimate purposes. We never misuse your information. Below is a clear breakdown of what we use it for:

• Service Delivery: Managing accounts and keeping betting and gaming services running.
• Identity Verification: KYC processing and age verification.
• Payment Processing: Processing deposits and withdrawals securely.
• Ensuring Security: Preventing fraud, money laundering, and unauthorized access.
• Service Improvement: Analyzing user experience to improve the platform.
• Contact: Sending promotional messages, important updates, and support.
• Legal Compliance: Complying with regulatory authority directives.

4 Data Sharing

BDTK9 never sells your personal data. However, there are certain circumstances where information may be shared with third parties:

• Payment Providers: Minimum required data shared with Mobile Banking, Nagad, and similar providers to process deposits and withdrawals.
• KYC Partners: Approved verification services for identity verification.
• Technology Service Providers: Hosting, cybersecurity, and analytics providers — all bound by BDTK9's privacy agreements.
• Legal Authorities: We are legally required to provide data when ordered to do so by a court or regulatory authority.
• Business Transfer: In the event of a company merger or acquisition, data may be transferred — you will be notified in advance.

Third parties receive only the minimum data necessary to perform their function. They are held to the same privacy standards as BDTK9.

5 Cookie Policy

BDTK9 uses cookies to enhance your experience and keep the platform running smoothly. A cookie is a small data file stored in your browser.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect certain site features.

6 Data Protection

BDTK9 uses industry-leading cybersecurity technology to protect your privacy. Here's what our security infrastructure includes:

• Across all data transfers 256-bit SSL/TLS Encryption
• For storing sensitive data AES-256 Encryption
• Regular Third-Party Security Audits & Penetration Testing
• Two-Factor Authentication (2FA) — for account protection
• 24/7 cyber threat monitoring System
• Staff Minimum Access Policy — access limited to necessary data only

7 Data Retention Period

We only keep your data for as long as necessary. No longer.

• Active account data — retained for as long as your account remains open.
• Financial transaction records — up to 7 years as required by law.
• KYC documents — 5 years after verification is complete.
• Support chat and email logs — 3 years.
• After account closure, data required by law is retained in accordance with legal obligations; everything else is deleted.

8 Your Rights

As a BDTK9 user, you have rights over your own data. We fully respect those rights:

• Right to Know: You can request to know what information we hold about you.
• Right to Rectification: You can request corrections if any of your information is inaccurate.
• Right to Erasure: You can request that your data be deleted under certain conditions.
• Right to Restrict Processing: In certain cases, you can request that the use of your data be restricted.
• Right to Portability: You can request your data in a structured, portable format.
• Right to Object: You can object to receiving marketing communications.

To exercise any of these rights, contact our support team. We will respond within 30 days.

9 Minor Protection

BDTK9 strictly prohibits access to its services by anyone under 18. We do not knowingly collect data from minors.

If we become aware that a minor's data has been collected, we will immediately close that account and delete the data. If a parent or guardian suspects their child has created an account, please contact our support team.

10 Policy Changes

We may update this privacy policy from time to time — due to legal changes, new services, or technical improvements. If significant changes are made, a notice will be posted on the platform.

Check this page regularly. The "Last Updated" date at the top will tell you when changes were last made.

11 Contact

For any privacy-related questions, requests, or complaints, please reach out to our support team. We are always ready to help.